It's all a waiting game..

I think the theory behind’s PNY’s ‘customer service’ goes something like this:

“We will offer a lifetime warranty on every product we sell, then we will make it so hard to make a claim on this warranty that 99% of our customers will just give up and go buy a replacement.”

PNY isn’t the only company doing this… but they’re the one I’m struggling with at the moment.

PNY: I will get my replacement product, and you will be providing it, and it will be provided at no cost to me. (And, yes, that includes shipping, I’m not going to pay shipping on a ‘free’ replacement product, that’s ridiculous.) That’s what ‘lifetime warranty’ means, and if you’re not willing to comply to that standard, then don’t say that you are. At this point I’m going to hound you with phone calls and emails, get my replacement and then never buy another PNY product.

Up until this point I have been pretty satisfied with your products, they really are pretty decent, but if you’re going to give me such a hard time just to get a replacement for an SD Flash Memory card, well, that’s fine, you obviously don’t need my business.

I hope you’re satisfied, you’ve lost a customer.