This takes the cake..

The big ol’ “Worst Customer Service Experience” cake that is…

At this point I’ve been on hold with PNY Technology for over half an hour, and still haven’t spoken with a “Customer Service Representative”. This canned voice comes on the line every five minutes suggesting I “Press 0 to leave a message.” I refuse to. I absolutely refuse to let their system shunt me away from actually getting some service.

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Someone just picked up, he’s “finishing up with someone else, and [he]’ll be right with [me].” ‘Bout time. 35 minutes on hold, and right back there again. What a saga. All I have to say is that when I do talk to him, he better remedy this situation* quickly.

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Ok, just spoke with the representative, he’s issuing an RMA (Return Merchandise Authorisation) on the card, and he’s supposed to call me back in less than 20 minutes.

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In other news, I’m now using the excellent BlogJet blog publishing tool, it works with many different blogging services (Check their site for a complete list.) and is a nice lil WYSIWYG text editor + publishing/editing tool. Excellent application, major props to the developer.

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Sorry about all the spacing out, I’ve written some of this off-line and some online.. Microsoft Windows memory ‘management’ is the devil, I’m sorry to be so blunt about it, but it just is. I got so frustrated with my Windows XP laptop just now that I shut it down, closed the top and switched over to my Powerbook. I figured I’d better get away from it before I tried to re-program it with a very large axe. Which reminds me, on my way to work today I ended up behind a light-blue Mitsubishi Eclipse with a “DNTPANIC” custom license plate and a “If you don’t like blogging, try crying yourself to sleep” bumper sticker (Which I can’t find anywhere online, for some reason). Obvious geek, I wonder who it was.

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It’s been over an hour now since I was promised a call back in twenty minutes, I’m so annoyed at PNY right now. Anyone reading this: I’d advise not buying any more PNY products. If they can’t even provide the most base level of customer support, then they don’t deserve your business.

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*My brother’s 128MB SD card has died, it’s stuck in “Read-only” mode, rendering it practically useless.